Shipping & Delivery Policy for Refurbished Laptops
At ezyRefurb, we work to make your buying experience smooth, transparent, and worry-free. This Shipping & Delivery Policy explains how your refurbished laptop is packed, shipped, and delivered anywhere across India.
1. Pan-India Delivery
We ship to all major cities, towns, and even remote locations across India.
Once your order is confirmed, our team completes all quality checks and prepares your device for dispatch.
2. Shipping Time & Delivery Estimates
Delivery duration depends on your location:
- Metro Cities: 2–5 working days
- Tier 2 & Tier 3 Cities: 4–7 working days
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Remote Areas: 5–9 working days
Note: These timelines are approximate. Unexpected delays may occur due to courier issues, weather, holidays, or other external factors.
3. Order Processing Time
All orders are processed within 1–2 business days. During processing, your laptop undergoes:
- Final hardware tests
- Software installation
- Cleaning and sanitization
- Quality checks
- Secure packing
Orders placed on Sundays or public holidays are processed on the next business day.
4. Shipping Charges
- Free Shipping is available on most orders across India.
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In exceptional cases, a small delivery fee may apply depending on the pincode or package weight.
Any applicable charge will be clearly shown during checkout.
5. Packaging & Safety
We ensure your device is protected throughout transit. Every laptop is shipped with:
- Bubble-wrap cushioning
- Multi-layer shockproof protection
- Waterproof packaging
- Tamper-proof sealing
This ensures your order reaches you safely and without damage.
6. Order Tracking
After your order is dispatched, you will receive:
- A tracking ID
- Courier partner details
- A tracking link
You can check your shipment status at any time until it is delivered.
7. Delivery Attempts
If the courier is unable to deliver the package on the first attempt, additional attempts will be made.
If the address is incorrect or the customer is unavailable, the parcel may be returned to us.
8. Cash on Delivery (COD)
COD availability depends on your pincode.
If your location is eligible, COD will be visible during checkout.
Certain areas may not support COD due to courier restrictions.
9. Delayed or Lost Shipments
If your order is delayed or seems lost:
- Contact our customer support team
- We will coordinate with the courier
- Updates will be shared promptly
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We will support you until the issue is resolved
10. Damaged Product on Arrival
If your package arrives damaged:
- Do not accept it if the outer box looks severely damaged
- Inform us within 24 hours and share photos/video
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Valid cases will be handled under our 7-day replacement/return policy
11. Return Shipping (If Applicable)
If your product needs to be returned or replaced:
- Our support team will guide you step-by-step
- In most cases, we’ll arrange a pickup from your address
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Any related charges will be clearly communicated
12. Contact Us
For shipping or delivery assistance, reach out to us:
📞 Phone: 9217177035
🌐 Website: www.ezyrefurb.com
📧 Email: (Add your support email)
🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)